What if something in my home/business gets damaged? We treat your possessions with as much care and respect as we treat our own. In the rare case that something gets damaged or broken by our staff, we will make every effort to repair or replace the item. Insurance claims will also be filled if appropriate.
How do you access my home or business? The most convenient option is a door code or garage code. You can also leave your key with us. Alternatively, someone can let us into your home. Please try to provide an arrival window.
How do I pay for your services? We accept cash or email money transfer the same day as your scheduled clean.
For Residential: We ask that the payment be left in a sealed envelope, in a designated area.
For Commercial: You will be invoiced same day and the payment window will be discussed beforehand.
For Residential: We ask that the payment be left in a sealed envelope, in a designated area.
For Commercial: You will be invoiced same day and the payment window will be discussed beforehand.
Should I leave a tip? Although tips are not expected, they are a generous gesture of showing your appreciation and we are very happy to receive positive feedback. A note of thanks to our staff members is also very appreciated and is a great way to thank us. We aim to please, so any gesture of "thank you" is greatly appreciated.
How often will you clean? The frequency of your cleaning schedule is relevant to your needs. Whether it is weekly, bi-weekly, monthly or seasonal depends on your preference. Please note that weekly or bi-weekly cleans are recommended to stay on top of the natural amount of dust and dirt build-up (especially with children and pets). Monthly cleans may require additional time, due to the additional dust, dirt, calcium build-up and everyday mess.
Do I need to provide cleaning supplies or equipment? We bring our own cleaning supplies. You are welcome to supply cleaning products or vaccuum if you prefer.
How many people will be in my home during each clean? Depending on the size of your home or office we will send 1 or 2 people.
How many people will be in my home during each clean? Depending on the size of your home or office we will send 1 or 2 people.
What if my cleaning falls on a holiday? If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service at your convenience.
What if I have to cancel my cleaning? If you would like to cancel a cleaning, please whenever possible notify us 2 business days in advance. If no notice is given we reserve the right to charge a cancelation fee.
What products do you clean with? For a regular clean we use commercial grade cleaners that we have tested. For a green clean we use natural and eco friendly products.
Don't see your question? Please feel free to contact us with ANY questions or concerns you may have. Call 226-792-1141 or email thesecretcleaningservice@gmail.com