What if something in my home/business gets damaged? We treat your possessions with as much care and respect as we treat our own. In the rare case that something gets damaged or broken by our staff, we will make every effort to repair or replace the item. Insurance claims will also be filled if appropriate.
How do you access my home or business? The most convenient option is a door code or garage code. You can also leave your key with us. Alternatively, someone can let us into your home. Please try to provide an arrival window.
How do I pay for your services? We accept cash or email money transfer the same day as your scheduled clean.
For Residential: We ask that the payment be left in a sealed envelope, in a designated area.
For Commercial: As per best business practices - we offer a 30 day window from the day of invoice.
For Residential: We ask that the payment be left in a sealed envelope, in a designated area.
For Commercial: As per best business practices - we offer a 30 day window from the day of invoice.
Should I leave a tip? Although tips are not expected, they are a generous gesture of showing your appreciation and we are very happy to receive positive feedback. A note of thanks to our staff members is also very appreciated and is a great way to thank us. We aim to please, so any gesture of "thank you" is greatly appreciated.
How often will you clean? The frequency of your cleaning schedule is relevant to your needs. Whether it is weekly, bi-weekly or seasonal depends on your preference. Please note that weekly or bi-weekly cleans are recommended to stay on top of the natural amount of dust and dirt build-up (especially with children and pets). Monthly cleans may require additional time, due to the additional dust, dirt, calcium build-up and everyday mess.
Do I need to provide cleaning supplies or equipment? We bring our own cleaning supplies. You are welcome to supply cleaning products or vaccuum if you prefer.
How many people will be in my home during each clean? In most cases, there will be two people in your home. Occasionally, there may be three people or one person.
How many people will be in my home during each clean? In most cases, there will be two people in your home. Occasionally, there may be three people or one person.
What if my cleaning falls on a holiday? If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service at your convenience.
What if I have to cancel my cleaning? If you would like to cancel a cleaning, please notify us 2 business days in advance. If no notice is given we will charge a $25 cancellation fee if there is not a valid reason.
Don't see your question? Please feel free to contact us with ANY questions or concerns you may have. Call 226-792-1141 or email thesecretcleaningservice@gmail.com